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Frequently Asked Questions

 

Won’t this be intrusive to my customers?

Our service, being permission based ONLY, your customer’s have signed up for and given you permission to send them information. They will see your name in the “From” and “Subject” area in the E-mail. With our standard 2-a-month frequency of communications, your customers will not get too many emails. Also, on each email sent to your customers by us, they always have the opportunity to unsubscribe.

I don’t want to ask my customers for personal information.

All you need to participate in the program is First Name, E-mail address, and zip code. Your customers can optionally provide their birthday, their spouse’s name and birthday, and their anniversary. No address, phone number, credit card, or last name is needed. Your customers will be able to join without disclosing much personal information.

I will not have time to utilize this program.

The beauty of our intouchdining.com managed approach is we do all the work for you. We input all customer information forms and we create all E-mail distributions, handle all bounce / data management. All you have to do is provide your project leader information on what you want distributed.

Why can’t I do this myself?

The technology exists for you to do this yourself. However, the time needed to set this up and manage it, is quite extensive. The professional appearance of the E-mail distributions is also difficult to duplicate. Others who have tried to implement a similar system have done so with very limited success and at a cost more than the investment for our full-service managed solution.

I don’t have enough information to send out twice-a-month.

You can send bi-monthly or monthly if you choose. Also, intouchdining.com staff will assist you with ideas and examples of information you can distribute. When you review with our professional project management staff all the various topics, themes, messages, you will find that we can assist in developing a successful program communicating good and effective messages.

I do not offer discounts in my establishment.

You can use our program to promote events, new items, weekly specials, and general information on your place. You do not have to offer discounts for the program to be effective. Offering other types of information will enhance presence of mind and drive frequency and loyalty.


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